Appointments

Urgent Appointments

To request an urgent appointment please call the practice on 01384 254 423. Appointments are open from 8am.

Routine Appointments

We offer 24 hour advanced access according to the government guidelines.

Request an appointment with a GP

We will respond to requests within 2 working days during opening times.

You can also:

phone us on 01384 254423 after 8am
visit the surgery and speak with a receptionist

We book appointments for the same working day and have pre-bookable appointments available.

There will be a choice of doctors according to who is on duty that day. If you prefer to be seen by a particular doctor, you may be asked to call back on another day.

There are a limited number of pre-booked appointments that can be booked up to 4 weeks in advance. If you feel you need a pre-bookable appointment please ask.

Appointments with a nurse

You can pre-book appointments with the practice nurse more than 48 hours in advance.

Request an appointment with a nurse or healthcare assistant

We will respond to requests within 2 working days during opening times.

You can also:

phone us on 01384 254423
visit the surgery and speak with a receptionist

You can consult the nurse for a number of different problems, including immunisations, travel vaccinations, dressings and wound care, cervical smears, contraception, blood pressure checks, weight monitoring, minor illnesses.

If you are not sure whether your problem can be dealt with by the nurse, please check with a receptionist who will be able to advise you further.

What your pharmacy can help with

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

coughs
colds
sore throats
tummy trouble
aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

Pharmacy First Services

Acne, spots or pimples, Ankle/Foot Pain, Athletes Foot, Back or neck pain, Blisters, Cold sores, Cold symptoms (without cough or fever), Conjunctivitis or sticky eye (adults and children over 2 years), constipation, Corns or calluses on foot, Cough (adult and children over 5 years), Cystitis (women 16-64 years old only), Diarrhoea or tummy bug, Dry, sore or watery eyes (adults and children over 2 years), Earache (adults and children over 2 years), Ear wax or blocked ears (adults and children over 5 years), Eczema or dry skin, Eyelid problems (adults and children over 2 years), Failed contraception (Over 16’s ONLY), Flu symptoms, Hair loss (men), Hayfever, Headache or migraines, Head lice, Heartburn, Hip pain, Indigestion, Infant colic, Insect bites or stings, Itch, Mouth ulcers, Muscle pain, Nappy rash, Piles, Scabies, Scratch or graze, Shoulder pain or stiffness, Sinusitis, Skin rash (adult and children over 1 year), Sleep problems, Sore throat, Sprains and strains, Teething in babies, Threadworm, Oral Thrush , Toothache, Vaginal discharge or itch/vaginal thrush, Warts or verruca’s, Wound care or dressings, Wrist, hand or finger pain.

Pharmacy service

There are pharmacies within Dudley that offer the minor ailment service, this is free advice by a specially trained pharmacist in an extensive range of minor conditions. It also offers patients that do not pay for their prescriptions, where clinically appropriate, over the counter medication free of charge.

There is no need to book an appointment with your pharmacy to access this service. Within Dudley the Minor Ailment Scheme is available to anyone registered with a Dudley GP.

The pharmacies close to the practice are:

Murrays – St. James’ Medical Centre, Malthouse Drive, Dudley, DY1 2BY
Priory – 97 Priory Road, Dudey, DY1 4EH
Knights Arcade Pharmacy – 4 The Arcade, Upper Gornal, DY3 2DA. They can be contacted on 01902 883018
Jhoots – 100a Milking Bank, Dudley, DY1 2TY
Murrays – Cross Street Health Centre, Dudley, DY1 1RN
Holly Hall – 178 Stourbridge Road, Holly Hall, Dudley, DY1 2ER
Midcounties Co-Op – 100 Maple Green, Dudley, DY1 3QZ
Midcounties Co-Op – 18 Abbey Road, Gornal Wood, Dudley, DY3 2PG

You can also find more information by visiting Pharmacy First Minor Ailments Scheme – Community Pharmacy Dudley.

Extended Access

In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 254423 and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.

In the Dudley and Netherton area, the following practices are working in partnership to provide additional GP appointments:

Information for under 18s

If you are under 18 years old, you do not need to attend an appointment with a parent or guardian. We are happy to see you by yourself, whatever your problem. Everything you say is kept entirely confidential.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system: Patient Access
phone us on 01384 254423 during opening times
use the link in your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

Whilst we encourage our patients to come to the surgery, where we have the equipment and facilities available, we do appreciate this is not always possible.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. If you do need a home visit, you can help us by calling reception before 10:30 on 01384 254423.