Welcome to Eve Hill Medical Practice
FROM THE 20TH MARCH 2020 WE WILL BE SWITCHING OFF OUR FAX MACHINE. YOU CAN EMAIL US ON firstname.lastname@example.org
To try and prevent the virus spreading, we need to temporarily change our working practice and limit the number of people visiting the surgery.
We will be implementing the following from Monday March 16th 2020
- Stopping online booking of appointments
- All appointments will initially be by telephone, if the doctor or nurse feels you need to be seen in person, you will be given an appointment
- Appointments will be spread throughout the day so as few people as possible are in the waiting room at any time
Please remember, if you have a recent onset of cough or high temperature above 37.8ºC (100ºF) you SHOULD NOT ATTEND THE SURGERY
You should self isolate for 7 days - see link for advice on this. If you begin to feel worse, then contact NHS 111 for further advice.
WE CAN NEITHER TEST YOU OR TREAT YOU FOR CORONAVIRUS
There is likely to be a huge volume of work to deal with daily from Monday, so please be patient - this is a big change for all of us. We are depending on you to do your part.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access & Facilities
We have level access to the surgery with two disabled parking spaces.
The surgery has been extended recently and included doorways to accommodate wheelchair users, disabled access toilet/hand washing facilities. All consulting rooms can accommodate wheelchairs.
If you have any difficulty with accessing our building, please telephone reception before you arrive or press the bell on the front door and we can assist you getting into the building.
If you have any difficulties with hearing or vision, please let us know and we can accommodate that when you are using the practice's services. A hearing loop is available and large font practice leaflets are available on request.
Visit our NHS Choices page.
Follow the Eve Hill Medical Practice Facebook Page.
Care Quality Commission (CQC) Rating
Following our inspection on the 15th March 2016 we have received a rating as an overall 'Outstanding'. We are very pleased to be one of only a small percentage of practices the England to receive the highest rating from the inspection team, who particularly commented on:
- The strong theme of positive feedback from staff, patients and other organisations who work with the practice.
- Our clear vision which has quality and safety as its top priority. The team observed a strong patient-centred culture and that patients needs were assessed and care was planned and delivered following best practice guidance.
- We showed that we implement suggestions for improvements and made changes to the way we deliver services as a consequence of feedback from patients and from the patient participation group.
- Our regular programme of practice meetings and an overarching governance framework which supported the delivery of our strategy and good quality care.
Click here to view the full report.
To deliver high quality evidence based General Medical Services to our registered practice population in a safe, effective and responsive way. We will deliver patient centred and innovative health care in an environment which is friendly and welcoming. We will be proactive in the development of service provision for our patients by engaging with primary and secondary health care teams, GP colleagues, commissioners and regulators both locally and nationally.
Patient - centred: Our patients are our first priority, each and every patient matters and we will treat them with dignity and respect.
Quality: To provide the highest possible standards of care and treatment to patients with diversity, equity and equality of access.
Pride: To take pride in the service that we offer to our patients and recognise when that service has not met our standards.
Ethical: To act professionally and with integrity and work within an ethical frame work at all times through a policy of openness, transparency and reflection.
Our Team: To work together and support each other for the benefit of our patients.
Innovation: To continually innovate to bring about change for the wellbeing of our patients. These will be met as far as possible as financial resource shall allow.
PLEASE NOTE: All calls in or out of the Practice are recorded for quality, training and to inform any future queries you may have
(Site updated 15/03/2020)